Money Back Guarantee

G. GUARANTEE POLICY

G.1 Customer Returns:
Reliv offers and requires each Reliv Distributor to offer a 100% unconditional 30-day moneyback
guarantee to all retail customers. Every Reliv Distributor is required to honor this guarantee.
If your retail customer is dissatisfied with a Reliv product for any reason, the customer
may return the product to you; or to the company if the customer purchased directly from
Reliv within 30 days of the purchase date.
Returns on sales made by you, the Distributor, direct to the customer should be refunded
by you. Reliv will replace the returned product to you if, within 30 days after the product is
returned to you, Reliv receives the following:
a) A signed Customer Request for Refund form with a statement from the retail customer
identifying the reasons for return;
b) A copy of the original signed Retail Customer Sales Receipt form; and
c) The unused portion of the product including cans.
Reliv requires this documentation to be completed and submitted with the unused product
before processing a replacement to Distributors on customer returns. Reliv will not refund the
purchase price to any Reliv Distributor on customer returns.
Returns on sales made through Reliv direct to your customer will be refunded directly to the
customer. This refund will include the original purchase price plus any applicable taxes and will
be processed after Reliv receives the unused portion of the product.
G.2 Quality of Product:
Reliv will replace any product within 60 days of purchase for reasons of substandard quality.
Prior written request to the Reliv home office is required before any exchange will be made.
The following procedures must be completed before a refund or replacement will be issued:
a) A written replacement request must be submitted, stating the reason for the request and
accompanied by proof of payment and a copy of the Purchase Order form or packing slip.
Product returned without prior authorization will be returned to the Distributor.
b) Reliv will instruct you where to ship the product for inspection. Upon receipt and
verification of the product, Reliv will send a replacement.
G.3 Termination Returns:
Reliv will repurchase from a Distributor who terminates his or her Distributorship all
products that were purchased from Reliv within the 12 months immediately preceding
the Distributor’s termination date for the purchase price paid less a 10% restocking fee. A
Distributor will not receive a refund of the original shipping and handling charges. The amount
refunded will be less any discounts or commissions you received relating to the purchase of
the products, subject to the following terms:
a) You must submit to Reliv a written request terminating the Distributorship, including
a request for refund, and accompanied by proof of payment and a copy of the Purchase
Order form or packing slip for the product to be returned.
b) Reliv reserves the right to offer the upline of the terminating Distributor the
opportunity to purchase the products directly for a period not to exceed two weeks.
c) If the upline does not purchase the goods, the Distributor shall return the products
to the location specified by Reliv.
d) All products to be repurchased must be unopened and in reasonably resalable and
reusable condition. Reliv reserves the right to inspect all returned product and to
determine whether such product is in reasonably resalable and reusable condition. With
respect to consumable products:
1) Any product which, at the time it is returned is beyond the indicated or
established period of shelf-life for the product will not be deemed in reasonably
resalable or reusable condition; and
2) In general, any consumable product which was purchased more than 90 days
prior to the time it is returned will be carefully inspected to determine whether
the product is fresh and in resalable condition. No refund will be paid unless the
product is determined by Reliv to be in such condition.
e) Terminating Distributors have two weeks from the date of notification of
termination, or in the event Reliv offers the Distributor’s upline the opportunity to
purchase the products two weeks from the end of such offer period, to return the
products to Reliv for a refund.
f) Reliv will repurchase Business Kits and Sales Aids returned to Reliv in reasonably
resalable or reusable condition at the Distributor’s cost less a 10% restocking fee. g)
Reliv shall have the right to recover from Distributors upline to a terminating
Distributor all commissions paid to such upline Distributors with respect to product
repurchased by Reliv from the terminating Distributors. Reliv shall be entitled to
recover such commissions by deducting the amounts from commissions that become
due after the date of repurchase from the terminating Distributor.
The terminating Distributor will be responsible for all shipping expenses incurred in
returning product to Reliv. Upon receipt and inspection of the products returned, Reliv
will make a refund payment. Any products returned which are not found to be in resalable
or reusable condition will be returned to you at your request, or destroyed.
G.4 Buyer’s Right to Cancel:
Federal law allows a buyer a “Cooling-Off Period” or a right to cancel certain sales without
penalty prior to midnight of the third business day after the transaction. This rule covers
consumer sales of $25 or more that occur away from the seller’s main office. The Reliv Retail
Sales Receipt contains all legally required notices. It must be signed by the buyer and a copy
given to him on every sale. In addition, the Distributor must insert the date of the sale and
cancellation date on the notice and orally inform the buyer of the three-day right to cancel at
the time the buyer signs the contract of sale or purchases the goods.
G.5 Distributor’s Responsibility:
If a customer mails or delivers to you a valid notice of cancellation prior to midnight on the
third business day after ordering or purchasing the product, it must be honored. If the buyer
has received any products, they must be returned with the notice in substantially as good
condition as when delivered. Within 10 business days after receiving the notice, you must
refund all payments made under the contract of sale.